Refund Policy

Try Before You Buy

Every AgentPress account starts with a 5-minute free trial that begins the first time you sign in. During the trial you get full access to all 277 tools, with up to 10 runs per day. This trial exists for a reason: it lets you evaluate whether a given tool returns the data you need before you pay for a license. We strongly encourage you to run the specific tools you care about, against the specific target sites you care about, while you are still on the trial. Because you can test the service at no cost, most questions about whether AgentPress works for your use case can be answered before any money changes hands.

For the full terms governing your use of the service, see our Terms of Service.

What You Are Buying

A paid purchase gives you a license key, issued by our team and delivered to you by email, that flips your account to the paid tier (500 runs per day). Payments are handled by Polar (polar.sh), a third-party merchant of record. AgentPress does not store your card details. Polar processes the charge and, where a refund is approved, Polar processes the refund back to your original payment method.

Refund Window

We offer refunds on license purchases for 7 days from the date of purchase where the service materially failed to work as described and we were unable to resolve the issue for you. If a genuine platform fault prevented you from using the tools you paid for, contact us within this window and we will make it right.

Eligibility

A refund request within the window is most likely to be approved when:

• You paid but did not receive your license key by email, and we were unable to deliver it to you.
• The paid tier did not activate correctly after you applied a valid license key, and we could not fix it.
• A tool was materially non-functional on our side (for example, it errored out consistently and the failure was ours, not the target website's).
• You were charged in error, or charged more than once for the same license.

What Is Not Refundable

Because the free trial lets you test first, and because results depend on factors outside our control, the following are generally not eligible for a refund:

• Substantial use. Requests made after you have already used the license to run a significant volume of jobs, which indicates the service worked as described.
• Target-site limitations. Cases where a target website blocked, throttled, or returned incomplete data due to that site's own protections rather than a fault in our platform. Our tools collect publicly available data, and results depend on what each target site chooses to expose. We make no guarantee of completeness or availability, and some heavily protected sites are excluded. This is exactly the kind of thing the trial exists to help you check.
• Misuse or policy breach. Situations where the issue stems from your own use of the data, a violation of our Terms, or a breach of a target website's terms of service or applicable law.
• Change of mind after the window, or requests made more than 7 days after purchase.

How to Request a Refund

Email j@agentai.press from, or referencing, the email address used for the purchase, and include your Polar order details (order or receipt number) so we can locate the transaction. Tell us what went wrong and, where relevant, which tool and target site were involved. We will review your request and respond by email.

If we approve the refund, Polar issues it to your original payment method. The time it takes to appear on your statement depends on your card issuer or bank, and is outside our control. Once a refund is approved and processed, any associated license key is deactivated.

Fair Use and Anti-Abuse

Refunds are intended for genuine cases where the service did not work as described. Repeatedly purchasing and refunding, sharing or reselling license keys, attempting to reuse a single-account key across multiple accounts, or otherwise abusing this policy may result in refund requests being declined and access being suspended. Rate limits, daily quotas, and concurrency caps also apply to keep the service fair for everyone.

Your Statutory Rights

This policy does not limit any rights you have under applicable consumer law. In the EU and UK, consumers generally have a 14-day right to cancel certain purchases. Note: for digital content supplied immediately, that cancellation right can be lost once supply has begun with your consent and acknowledgement that you thereby lose it. Where a mandatory statutory right applies to you, it takes precedence over anything in this policy.

Contact

Questions about a purchase or a refund? Email j@agentai.press, or reach us through our Contact page. For how we handle your data, see our Privacy Policy.

AgentPress is operated from Pakistan, and this policy is governed by the laws referenced in our Terms of Service.